At SheetLabels.com, we strive to provide our clients with the best possible blank and printed label and print services experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department and we will document your complaint.
- 100% Refund or Exchange on any defective blank label orders.
- 100% Refund or Exchange on any blank label order that was incorrect.
- 100% Refund or Reprint on any defective print orders.
- Defective or Incorrect Products: All of our materials are sold with the understanding that the customer has determined the stock (paper material, label material, adhesives, liners, usability, suitability, print quality, and all related variables to the purchased product) is suitable for the application prior to the time of purchase. Approved custom printed products are non-refundable. Determination of any product claimed to be defective is at the discretion of management. Refunds, returns, or exchanges of any kind will be pending an evaluation by management. In most cases, clients will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service in order for their product's defectiveness to be determined. Custom printed orders are not generally able to be identifiable as defective products.
- Any and all policies are subject to change without prior notification. All requests for returns, exchanges, refunds, notices of product defectiveness, or credits must be received within 30 business days of any standard blank label items being delivered, and within 1 business day of any custom printed products or custom label items being delivered. Any returnable products require RMA # to be issued. Re-stocking fees and/or other fees may apply to returns depending on the valuation and/or defectiveness rating, at the discretion of management. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion. Cancellation of custom items which are non-standard items or products (custom sizes, custom materials, or custom design and/or printing) are subject to additional handling or processing fees that may amount to the full price of the original order.