Twitter is quickly growing and becoming an easy way for businesses to reach out to their customers and vice versa. The new hashtag trend is making conversation between businesses and their customers quick and easy! Using social media for customer service is also a great way to help customers who don’t have time to pick up the phone and call or to go back and forth with long emails.
When customers are having trouble with products or have questions regarding your website, social media is a goldmine! There are some instances where conversations are better had over the phone, but for general inquiries, sample requests or product information, social media is a great way to reach out to customers quickly!
The use of hashtags, especially on Twitter is something that allows businesses to use another form of customer service. Instead of answering individual emails or phone calls, respond to a customer’s question or statement using a specific hashtag and any other individual with that same question can simply click the hashtag followed by the word or phrase and view the answer you’ve provided.
Not only is this a quick way to get in touch with customers, it’s also a great way to track how many customers have used your hashtag and allows you to look back at questions asked and view the answers you’ve provided!
Having great customer service goes far beyond answering phone calls and helping customers place orders. It’s about being there when customers need you most. If a customer didn’t need your help, they would simply go on your website, order what they need and that would be the end of it.
Creating a customer service hashtag for your company is not only a great idea for customers but also for your business. The more people who use your hashtag, the more likely that hashtag is to trend and more individuals and businesses are going to see your hashtag!
Help customers and cut down on phone calls and emails by creating a customer service Twitter account or hashtag for your business.